College Activities

Who are Quantity Surveyors?

The terms measurement and estimation might not be new for us. We learn those terms in school, especially in the subject, Mathematics. We learn how to measure the quantity and weight of a thing, and in turn estimate the value of the thing.

However, there is a professional title that we might not be familiar with, which is called “Sr”, and that is Quantity Surveyor. Quantity Surveyor is actually a century-old profession that originated in the UK, and is currently an indispensable profession in the construction industry in the world. Quantity Surveyors not only estimate materials required in the construction project, they also estimate construction cost, as well as prepare and manage tender and contract documents. To put it simply, a Quantity Surveyor is an accountant in the construction industry.

If we look at it from a historical perspective, they may appear under different names, but we can affirm the importance and undeniable existence of this profession. From the construction of the ancient Egyptian pyramids, the temples by King Solomon, the Great Wall by Emperor Qing Shi Huang, to the series of historical sites left by the British Empire; each construction projects do require estimation in ensuring that the entire project can be completed within the specified time and budget, at the same time meet the quality requirements.

Today, Quantity Surveyors prepare preliminary cost estimates and estimate risk based on the blueprint of the architect and engineer. Then they will have to modify the cost plan according to the changes of the design blueprint to ensure that the construction cost does not exceed the budget. After that, they will prepare a Tender Document and Bill of Quantities (BQ), and gradually list the building materials and project timelines. From these, the bidder who offers the most reasonable price can become the contractor and be responsible for that construction project. In addition, Quantity Surveyor will then prepare Contract Document based on the bid documents.

When the construction project starts, Quantity Surveyors’ duties do not end there. They have to visit the construction site every month to follow up the construction progress and expenditure of the project to ensure that the cost of the project does not deviate from the budget. From the early stage to the end of the project, Quantity Surveyor plays a pivotal role in a construction project. In addition to calculating building materials and construction costs, they also need to deal with a lot of money-related matters.

As a developing nation, Malaysia has realized the pivotal role of the construction sector not only in economic growth but also in improving the quality of life and living standards of Malaysian people. Over the last two decades it has been contributing between 3 to 5 percent of the aggregate economy GDP.

Hence, the construction industry will continue to play an important role in shaping the economy of Malaysia. Quantity Surveyor is not only involved in construction projects, but also involved in public works and infrastructure, such as railways, roads, bridges, airports, dams, and even heavy industries such as oil and gas industries. There is a great demand for Quantity Surveyors in the market.

For secondary school leavers who are interested to explore more about this profession, you are welcome to call Kolej Laila Taib at 084-311888 or WhatsApp to 016-380 9818, we are ready to shape your future. Scholarships and loans are also available.

QS students from KLT visited the Country Garden Forest City located within the Iskandar Region (photo taken before the pandemic)

A Place We Call Home

When a building is unoccupied, we call it a house. When a house is occupied by a family, we call it home. People can own many houses, but they can only have one home, which is the place where they spend time with each other.

Before the pandemic raged, we thought that children had to go to school to learn, and we had to go to the office to work. But this pandemic has, is and will continue to change our way of life. In order to be safe, we tend to spend more time at home. Fortunately, with the advancement of technology, we realized that many things can be done at home. Home is no longer just a place for us to rest, but today’s children’s school, playground and even adult office. It is necessary for us to understand on how to design our home to ensure that it is interchangeable and adaptable for every family member. Therefore, in order to have a quality life, it is worthwhile to invest in a home.

The Architecture lecturer from the Kolej Laila Taib, Mr Allen Anak Lipan shared a house in Kuala Lumpur, which is designed by N O T Architecture through a webinar. The design concept is to adopt a minimalist design method in the appearance of the building, while maximizing the layout and usability of the internal spaces. The designer relocated semi-private spaces such as living and dining areas to the upper level, while keeping all private bedrooms on the ground floor. Hence, this is exactly the reverse method from the conventional 2-storey house. As one enters the house from the main entrance, they will be led to the upper floor through an obvious staircase. A slide is introduced beside this staircase, which introducing a playful feature into the house for kids. In addition, the double-layered roof allows daylight to penetrate into the double-volumed living hall and partial dining area. The interior spaces are mainly finished with bare concrete and cement render material, displaying modern industrial character.

In addition, Mr Allen also shared the house design by MDA Architecture in Vietnam. This house was designed based on the intention of the owner whereby it is not only a peaceful place to relax on weekends, but also an area which is full of greenery, plenty of light and absolute privacy. Indoor balconies are introduced at disoriented order at upper floor void area to create a multi-level indoor yard. The indoor yard is enriched with hanging vines to create nature ambience. At the same time, the design team also injected the rooftop garden design concept, so that the entire house is covered with green. This home is not only full of vitality and relieves stress, but also enhances happiness.

Thus, it can be seen that the architects get rid of the shackles of conventional design, but reflect the human-oriented concept as demonstrated in the above house design. They enhance the quality and value of the environment through design, thereby affecting the appearance of the city, and enriching people’s lives on the physical, psychological and emotional levels. Driven by new technologies and innovations, creating your home is exciting but full of challenges. It is indispensable to improve our home.

Misconceptions about Business Management

When you ask people around you ‘Can I study Business Management?’ you may get people telling you “Why? Business need to study one meh?”, “Not easy eh, can you do it?”, “This one no job do one” or “Nice. Next time you can work in big companies”. Ever wonder why there are no consistent opinions? Maybe we can clear some of those inconsistencies.

Misconception 1: Business is easy

You may frequently hear people telling you that business is easy, there is no point studying for it; if you’re good, and if you are willing to learn, you will know how to do business eventually.

However, ‘to do business’ successfully, you’ll need the knowledge of, just to name a few:

  • Marketing – how do you market your products or services or yourself/your company to the targeted group of people;
  • Human resource management – employees are the assets of a business, without them, nothing is going to run, your one-man-show is not going to bring you anywhere near success. So, how to you handle employees (lower or higher ranking) to work whole-heartedly for the business?
  • Basic accounting and financial management – you need to know where does the money come from and where does it go after that, and do you manage the money wisely so it will bring you more money.

And most importantly a set of skills including communication, negotiation, adaptability, and etc. for you to put your knowledge into practice.

In Kolej Laila Taib, our Diploma in Business Management exposes the students to these knowledge and we too train students throughout the three years to possess, if not master, the necessary communication skills to cater for day-to-day interactions with stakeholders.

 Misconception 2: Business is general.

Inevitably, business is general. It covers many topics such as marketing, human resource management, strategic management and others because they are interrelated.

These are the building blocks that build the foundation for a student to understand the business industry, from the management level down to the operation level. Missing one of them, one may not be able to grasp the interrelation between different business operations and end up unable to operate a business in a well-rounded manner.

Quoting our students, Ting Kwong Leh: After taking Business Management, I realize it covers many things, and help me to think of a matter from different perspectives. We don’t just learn about making money, we also learn how to manage a company, how to manage employees, and how to bring in more customers.

Misconception 3: One can only open one’s own business after studying Business Management

“You graduate in Business, if you don’t open business, what are you gonna do?”

Has anyone ever said this to you?

The ultimate goal of most Business graduates is definitely to own their own business, big or small. However, one will not be a loser if one does not end up owing a business.

With the exposure to multiple disciplines of business, Business graduates are versatile. Complement with their build-up confidence in communication and decision making, Business graduates are highly adaptable in any industry.

There are plenty of things to explore and learn in Business. One with great interest and humble learning attitude will soar far in the industry. We, in Kolej Laila Taib are happy to walk with you in your baby steps into the world of Business!

July 2021 intake is in progress! Last day for registration will be on 30 July 2021. Enquire now! Please contact us at 084-311888 or WhatApps to 016-3809818 for further enquiries. Online application is also available through the official website 

JCI Youth KLT’s Installation & Award Ceremony

July 02, a remarkable day where JCI Youth KLT Installation & Award Ceremony was held online instead of physical function to show appreciation to the senior members of the Board. This online ceremony is a new platform of interaction with other peoples under the new normal due to the impact of the pandemic.

In this unprecedented online ceremony, JCI Youth KLT’s Organizing Chairman, Chan Mei Yeng had the honour to invite the Political Secretary of Sarawak Chief Minister – Mr. Michael Tiang Ming Tee as the honourable chief guest of the function, witnessing the exciting moments of the installation of the newly-appointed president, Anard Ling Ning Chuan with the position handed over from Past President, Aloysius Sim Sien Hong.

In his speech, Mr. Michael Tiang encouraged the members of JCI Youth KLT to take up the social responsibility to organize “help for crisis” as in giving a warm hand to the needy in the pandemic. He advised the youth not to underestimate one organization, one’s age and one’s ability. The strength of communal services always comes from a small action and determination.

JCI Youth KLT would like to take this opportunity to express its sincerest gratitude to the respectful chief guest, Mr Michael Tiang Ming Tee for attending the function during his hectic schedule. Besides his generous sponsorship in making the event a successful one, his valuable advice has inspired the organization to move forward with its upcoming events like JCI Food Bank, JCI Help for Crisis, and etc that can develop one’s leadership skills and knowledge in making decision and taking action.  On top of that, JCI Youth KLT also wanted to thank the Mother Charter of the Junior Chamber International for supporting this event.

Even though we may have to live in the “new normal” for a very long time, the passion of embracing new ideas, addressing critical challenges, collaboration, diversity and serving the community in JCI Youth’s heart will not be altered. JCI Youth KLT is committed in participating, taking action, focusing on sustainable impact and making a difference in our communities. Its members are urged to take initiative to equip themselves with tools to create positive change in the community and in world. If you are a young active citizen, join us on this journey of local action for global impact.

Is Accountant Still Relevant?

Back in 2017, a McKinsey report highlighted a possible future that 50% of work activities are automatable by adapting current technologies. Since then, plenty of reports and surveys surfaced listing the careers that will disappear in the near future, one of which is the Accounting profession.

So, with the many sayings that Accountants will be replaced by technology, do we still need to study to become an Accountant? The answer is simply YES.

Quoting Wasik (2019) in Forbes, occupations that involve automated repetition or analysis are imperiled are at risk of disappearing. Simply put, routine tasks that do not require much brain work will be easily replaced by technologies. What a lot of reports neglect to highlight is that the routine tasks of accounting will be replaced, not Accountants.

To not be replaced, Accountants should shift their roles from simply data entry to data analysis; rather than just looking at numbers, they should be able to interpret the numbers. Accountants that deal with analysis and decision making will remain essential.

Quoting opinions from fellow local practitioners:

Ms. Lau (Auditor) – For us, financial statements are the heart, central of the companies. From the figures, we analyze, give advice to clients in their financial & management performance throughout the year and also provide consultations for future directions. Sometimes, we also detect fraud or loopholes of the companies from the figures.

Mr. Henry (commercial Accountant turned Accounting lecturer) – Accounting is more than just generating financial reports. It is also about mastering the standards of accounts, tax, and laws. Capable Accountants will utilize these knowledge to build a safety net for the company avoiding landmines such as tax penalties.

Ms. Sia (commercial Accountant turned Accounting lecturer) – Accounting leads to a very flexible career which span across all industries. With the right qualification, graduates will have a high earning potential as the prospect is endless.

Ultimately, it is still important to study to be an Accountant.

In Kolej Laila Taib (KLT), to cater for the demand of analytical accounting professionals, our Diploma in Accounting programme teaches students the basic skills for day-to-day accounting operations. As students progress into second and third year, they will cover knowledge and skills that enable them to be more analytical and become capable decision makers. Additionally, besides the development of personal ability, a more marketable takeaway of our Accounting programme is the MQA accreditation, ensuring recognition of the certificate wherever you wish to work in Malaysia. 

Are you up for a challenging journey in the field of Accounting? Join us today.

Intake is now in progress. Please contact us at 084-311888 or WhatApps to 016-3809818 for further enquiries. Online application is also available through the official website  Follow our Facebook Page Kolej Laila Taib – KLT for all the latest updates.

Kolej Laila Taib adopting 3D printing into education

Open source software and hardware open up the opportunities to all to learn and use software and hardware at greatly reduced price or even for free. 3D printer is one of the best examples result of open source software and hardware development. It started to capture the interest of the masses in recent years as 3D printers becomes so affordable that everyone can have a unit on their desk.

3D printing also causes a change in the way both small companies and industrial giants construct and design their products. Prototyping of product becomes easier with emergence of the high resolution 3D printers.

3D printing is also gaining popularity in education field in recent years. 3D printing allows student to produce low cost model and hardware. Our students are using 3D printer to print out the hardware mechanism like gears, casing and support structures of their projects. With 3D printer, students have the chance to experience the process from very beginning design stage of their own 3D model to nice looking final product of their project.

At KLT, we conduct AutoCad and Fusion 360 3D modelling workshop from time to time free for students to learn the required knowledge relevant to industrial needs.

There are many benefits of using 3D printers in classroom. 3D printing give students exciting experience from the creation of the model to final real object that you can hold in hand, not just on computer screen or in text book. This opens up new possibilities for activities that complements the curriculum.  

With 3D printer students are able to involve in real hardware design and building even before entering real industrial working environment. This will allow students to learn that final product comes from multiple times of failures and retries. They become less afraid to attempt and try new ideas. It helps building up self-motivated and confident students.  

3D printer itself is actually complicated CNC machine that needs hardware and software tuning to get a perfect printing result. Students using 3D printer will promote troubleshooting and problem solving skills. This is not what students can learn in text book during their normal studies.

By adopting 3D printing into education, it makes possible for every student to dream bigger and better.

Ready to join the adventures in Engineering? Join us now at KLT with full scholarship available. Please contact us at 084-311888 or WhatApps to 016-3809818 for further enquiries. Online application is also available through the official website  Follow our Facebook Page Kolej Laila Taib – KLT for all the latest updates.

Kolej Laila Taib: E-learning Ecosystem (E-Ecosystem)

The pandemic has caused huge disruption to our daily routine and changed the way we live our lives. It has impacted the teaching and learning approaches of an institution, forcing the conversion of traditional education to online education. To a certain extent, it has changed students’ learning habits, but in the meantime, raised students’ awareness and the usage of online learning. In view of this, online education took its trend during the pandemic.

In times of the pandemic, Kolej Laila Taib (KLT) shifted its teaching approaches to cater the uncertainty. To prevent pandemic from delaying the learning and development of current students, online education is inevitable. Suspension of classes will bring great impacts to students. With the initiative of “Classes suspended but learning continues”, KLT moves towards online education and expects it will bring the desired outcomes. It is definitely not easy if you want to make a breakthrough in online education. After explorations and considerations, the Management has successfully adopted the 4E Teaching Methods during the pandemic. This system contains 4 major elements, which includes (1) Engagement, (2) Enrichment, (3) Enhancement, and (4) Encouragement.

Engagement in the 4E Teaching Methods is to get students involved in online learning. Lecturers will ask students to participate and express their personal thoughts and opinions. Lack of social interaction is one of the barriers to online learning. Internet has widened the gap between people and set up barriers for direct emotional communication which will indirectly affect students’ learning. Therefore, lecturers will have an idea of students’ progress and pace of learning when students express their ideas in class.

As for Enrichment, in order to solidify learning, lecturers instills students with extra knowledge and industry insights. For example, organizing online seminar (such as Fusion360 seminars, AutoCAD seminars, BIM seminars, etc.) is also a feasible way for students to acquire extra knowledge and experiences.

While for Enhancement, lecturers will ask students to apply what they have learned in the online seminars, progressing the students to a higher level in term of their knowledge. For example: In Building Information Modeling (BIM) seminar, students get to integrate 2D and 3D features which allows them to convert drawing to model.

The last element, Encouragement, KLT pays attention to students’ emotions throughout the learning process. A number of studies has shown that emotions are highly correlated with attention, memory, and strategies used in the learning process. Thus, lecturers spend time in online classes to care about students’ well-being, which in return knowing whether students focus on their studies and show effort on their work.

KLT is committed in improving our online education system to meet college’s vision and mission. We welcome students with SPM, UEC or equivalent qualifications to join us to make your dream comes true. For more information about our college and the scholarships, please call 084-311 888 or WhatsApp to us at 016-380 9818. You can also visit our official website at

Kolej Laila Taib is launching a new programme – Interior Architecture

To meet the rapid demand of the interior designers, educational institution plays a vital role in cultivating the talents of interior designing, improving the industry practitioners’ professional quality and design level, supplying the society’s demand for high-quality interior design talents, and promoting sound development of the industry.

In line with this, Kolej Laila Taib is launching a new programme – Interior Architecture. Students can now pursue an interior designing programme without traveling a far. The college has been offering Architecture, Civil Engineering and Quantity Surveying programmes, relevant to build environment since 1997. Hence, the launching of Interior Architecture will complement the needs of knowledge and skills in build environment.

The differences between the new Interior Architecture programme and the existing Architecture programme of the college lie within its course content.  In Interior Architecture, first-year students will cover subjects related to architectural design, such as design technology, and theory and architectural structure.  Moving into the second & third years, they will focus more on interior design subjects, such as ergonomics, color matching, and material application.  On top of that, the college will utilize the latest design software to assist the students to obtain the latest professional technology.

To know if you’re suitable to study Interior Architecture, ask yourself: Are you interested in designing? Are you creative? Do you have an innate feeling of colour, space layout and building? If your answer is YES, then the programme is right for you. Through joining the programme, not only you master the knowledge, you will also learn the necessary skills.

Registration for July intake is now open for enrolment with only RM100 registration fee. You can also find out more about Laila Taib Scholarships or loan for students.  Please contact us at 084-311888 or WhatApps to 016-3809818 for further enquiries. Online application is also available through the official website  Follow our Facebook Page Kolej Laila Taib – KLT for all the latest updates.


What is drone?

Drone has been a common name for unmanned aerial vehicle (UAV), where no human pilot is required on board to operate. In other words, drone is a type of remotely controlled pilotless aircraft, which can come in numerous shapes, sizes and various function. Commonly, it is made from light composite materials for better maneuverability during flight. Other than maneuverability, drone can be equipped with numerous additional equipment, such as cameras, GPS, Geographic Information System (GIS), sensors and other related software or hardware.


What can it help in engineering world?

Drone is a flexible platform that offers wide range of functionalities and roles in different fields. They play roles in observation, site mapping, site inspection and aerial data collection, which are crucial in improving the efficiency and cost utilization in industry operations. Several field applications of drone in Malaysia are discussed below.

Recently in Malaysia, drone has been considered by Civil Aviation Authority Malaysia (CAAM), an authority for UAV under Malaysia’s airspace, to be a convenience device in agriculture sector with large scale plantation area mainly for field surveillance, and spraying pesticides and fertilizers. In order to achieve higher yield per hectare, better implementation of agriculture practices are been considered for better efficiency and cost saving. They are currently regulating and legalize the use of drone in the field to ensure the safety of drone use in field.

Apart from the agriculture field, UAV has already been utilized by utility companies like Tenaga Nasional Bhd (for power lines), Telekom Malaysia (telecommunication towers and applications), Petronas (oil and gas pipelines), highway authorities (traffic monitoring) and railway corporations (tracks).

In brief, drone utilization has become a norm in Malaysia industries, contributing to optimize the manpower planning and cost saving in daily operations.


What are the challenges in learning drone-flying?

Drone is still considered a new technology in consumer sector; it has recently become more accessible to individuals due to the technology advance and pricing. As acquiring drone-flying skill has never been easy, this arises some challenges in managing or educating these individuals to operate drone in a responsible manner. The challenges in educating the operators of drone are briefly discussed in the following sections.

For most individuals, it is the first time they are exposed in operating a drone. These individuals are not experienced in operating, and not familiar with the regulations in flying a drone safely and legally. This might pose some safety issues to especially the commercial pilots. There were some reports on civil drones flying near to commercial planes or helicopters, risking collision possibility. Although no collision between civil drone and commercial flights have been reported yet, we need to prevent and reduce these risks. Thus, upon acquiring these drones, individuals are required to undergo training and make aware of local restrictions for flying the drone. Individuals have to make themselves known of the height limit, restricted airspace and other situations that pose risk to local safety.

Technically, flying and operating a drone is not that challenging or difficult. Almost all existing modern smartphones are able to run the software for drone operation, as the specification requirement is not demanding. The training period for the new operator can be done in a few hours with minimal understanding for the maneuverability, photo taking, video recording and other built-in features. The challenge for the operator is to understand the factors affecting the performance or maneuverability of the drone. For example, at height over 100m, the wind speed is a great factor that affecting how the drone feedback on the input by operator. Under bad weather condition, wind resistance can affect the flight time, flight speed and possibly topple the drone. The underlying consequences are being taken lightly by these individuals, as they believe the performance of drone is capable to handle these environmental factors.

Apart from wind factors, individuals have to understand the flying range of the drone. By flying range, we are looking at the horizontal range, and flight time. Most of the commercial drone have typical single trip horizontal flying range between 500m to 3km. The flight time of typical drone ranging from 10 minutes to 30 minutes. These typical specifications may be misleading for some new users, as a deeper consideration is required to understand the real limit of the flight range. For example, under normal weather condition, drone is able to fly to maximum back and forth range of 3 km and possibly more under the specified flight times. However, under windy condition, the flight time to achieve similar range would be a lot more. Hence, there might be misjudge of flight limit, and the drone might consume most of its battery power during halfway of the trip. Normally, drone has safety feature to force land the drone before depleting its battery power. Although this safety feature may sound reliable, there are only minimal obstruction sensors been installed on board. Simply, during force landing, we cannot ensure that the force landing environment for the drone to be safe. The drone might end up on a road with busy traffic or hitting power line cables, where any of these situations are risky to cause accidents and unwanted property losses.

The next factor is the height limit set by CAAM and the restricted airspaces. In Malaysia, the height limit for any commercial UAV is 120m. For most of the drone, there are built in height restriction warning to inform user on the breaching of height limit. The reason for this restriction is mainly to prevent possible collision with commercial planes or helicopters. Local authority has categorized specific fly zone in their regulation, for the users to follow and expect strict actions taken when regulations have been violated.

In summary, the challenges above mainly revolves around the individual who operates the drone. They must be self- aware or properly trained to understand the consequences and limit of the drone.


How is drone-flying incorporated in teaching and learning in KLT?

Due to the increasing demand from industries and the rapid advancement of drone technology, KLT would like to grab the opportunity to offer free drone flying training which will be incorporated in existing engineering programs. Two types of drones will be used for teaching in the programme, which is the DJI Mini 2 and DJI E99 drone.

In order to facilitate comprehensive programme, drone training will be divided into 2 sessions, theory and practical sessions. In theory lesson, students are made aware of the local regulations and restrictions in operating a drone. They are required to understand the basic safety rules of flying the drone in open space. Apart from that, an introduction on the basic components of drone will also help enhance the students’ essential knowledge in drone. After familiarize with the components, students will be exposed to the user interface of the DJI Mini Fly App and learn about the basic features.

In practical session, lecturers will first demonstrate on how to maneuver the drone, and things to remember when operating it. Students are then given DJI E99 drone for maneuver practice. After a few try outs, students are given the DJI Mini 2 to operate at restricted height limit. There will be several interactive tutorials and achievements for students to join. Assignments will be given to individual such as taking picture of specific structure from specified height and perform survey record within a specific region.

KLT is committed to promote the use of drone in industry for better efficiency and cost saving. Recently, KLT submitted a proposal for the Roofing Maintenance Access Project for the Sibu Central Market to SMC. During the preliminary planning stage, DJI Mini 2 drone was actively used to survey the target building. The project was to look for ways to access the existing roofing of Sibu Central Market to provide access for building maintenance team to clean up the gutters and perform maintenance on the ventilation units.

Several snapshots and video were taken using DJI Mini 2 to pinpoint the locations for proposed accesses. Also, we were able to investigate the current roofing conditions and able to make modification updates on our proposal. We compiled the photo taken and video footage from DJI Mini 2 drone as presentation to SMC committees. This project serves as a great experience for KLT to further promote the use of drone in relevant industries.

In conclusion, drone technology has shown popularity among existing industries, up to a stage where skill to operate the drone becomes one of the future professional development. In conjunction to the industry demand, KLT offers free basic training programme for individual who are interested to learn the basic skill in operating a drone.

Influence and Make an Impact

“Great leaders communicate and great communicators lead.” – Simon Sinek

In line with the intention to nurture students to be great leaders in the future, the Department has taken the initiative to invite Mr. Deric Tang to talk to our students on the topic ‘Influence and Make an Impact’ on the 9th of April, 2021.

Mr. Deric Tang is the Product Manager at Treal Technology and the co-founder of BB Bird Nest & Honey. He is also the Vice-President of Public Relations of MAD Toastmasters Club. As a leader and a toastmaster himself, Mr. Deric gave a very impactful talk to the students highlighting the important criteria of a leader. Bringing in his own personal experience as both a subordinate and a leader, his was able to explain leadership from both perspectives which is very practical for the students.

 Quoting Mr. Deric, leaders should possess the CEO ability a.k.a. Communication, Empathy and Optimistic. Prioritize listening in communication to listen; be empathetic to trust and better understand subordinates; and, be optimistic with ideas and suggestions. A leader should not be too full of themselves as that will close all doors to communications and ideas.